Support
End User Services
Partners and Specialists
Our technical support service is designed to meet the needs of all our customers: homeowners, businesses, commercial and industrial businesses. FAAC offers a comprehensive and specialized support network to ensure comprehensive support at every stage: from sales to installation to after-sales service.
To ensure high standards, we rely on Partners and Specialists: selected companies trained and certified by FAAC to operate on the vast range of products. These companies, distributed throughout Italy, are able to offer rapid, regulatory-compliant solutions, guaranteeing quality service.
FAAC Partners and Specialists are easily recognizable by their logo:
Need technical assistance?
Consult the map to find the nearest FAAC Partner or Specialist. Alternatively, contact our customer service toll-free at 800 824466: we'll help you find the best solution for your needs.
FAQ
Frequently Asked Questions
For any technical assistance needs, contact your trusted Partner or Specialist.
Thanks to their experience and certified training, they are the best professionals to offer you assistance with your system's technology and personalized support for sales, installation, maintenance, and repairs.
Important: FAAC does not provide direct assistance to private individuals, but our Partners and Specialists are ready to help.
The FAAC toll-free number 800 824466 is available Monday through Friday, 8:30 a.m. to 7:30 p.m., and Saturdays, 9:00 a.m. to 1:00 p.m. By calling, you can receive information on:
Your nearest Partner or Specialist
Quotes or details on FAAC products
Where to purchase and install a system
Assistance and repairs
Complaints or reports
We're here to offer you all the support you need.
FAAC products are covered by a warranty whose duration varies depending on the type.
To learn the specific warranty conditions for your system, contact your trusted Partner or Specialist. In addition to providing detailed warranty information, they will be happy to offer assistance, installation, and repair services for your system. Rely on them for comprehensive and professional support.
With FAAC, you always have a reliable point of contact.
Our Partners and Specialists are not part of the FAAC Technologies Group but are independent companies, carefully selected, trained, and certified by FAAC to operate the entire FAAC product range.
Distributed throughout Italy, these companies provide sales, installation, support, and repair services, complying with international standards.
Rely on our Partners and Specialists to find the perfect FAAC solution for your needs.
If you need an additional remote control for your system, contact your trusted Partner or Specialist. In addition to providing you with the remote control, they will assist you with programming it and are always available to support you with the installation and repair of your system.
With FAAC Partners and Specialists, you'll enjoy comprehensive service.