If you're an installer and need technical support, you have several options available:

Technical Assistance Portal: Visit assistenzatecnicafaac.it to find all the information you need and take advantage of live chat with FAAC technicians for immediate answers and real-time assistance.

FAAC App: Download the free app available for iOS and Android. You'll find a spare parts catalog, manuals, video tutorials, training courses, and direct support.

Telephone Support: Call 051 6172501. The service is available Monday through Friday (excluding holidays) from 8:30 am to 12:30 pm and from 1:15 pm to 5:15 pm. Customer service is structured to minimize wait times. If traffic is high, you can request a free callback. In addition to providing immediate assistance, our customer service also manages on-site interventions and bookings for technical training courses for installers.

Technical Support Email: Send your request to sat.italia@faacgroup.com and you'll receive a quick, personalized response. The service is available Monday through Friday (excluding holidays) from 8:30 am to 12:30 pm and from 1:15 pm to 5:15 pm.

On the assistenzatecnicafaac.it portal, you'll find a wide range of useful information, including:

Manuals and technical documents: Detailed resources for the installation and optimal operation of FAAC products;

FAQs: Answers to frequently asked questions;

Video tutorials: Instructions for the use, installation, and maintenance of FAAC products;

Spare parts catalog: Access the product codes you need;

Repair centers: List of authorized FAAC repair centers;

Training courses: Information on participating in refresher courses on FAAC products;

Chat support: Technical support available via real-time chat.

Sign up to the assistenzatecnicafaac.it portal or download the FAAC app to access the complete list of training courses available at all our locations and choose the one you want to register for.

If you're an installer, to request quotes, information on product availability, and current promotions, contact your nearest FAAC branch or agency.

Sign up to the assistenzatecnicafaac.it portal and download the FAAC app to stay up-to-date on all the latest news, activities, and promotions for installers. The portal features a dedicated news section, perfect for staying up-to-date.

The CSAs are certified to repair all FAAC products. They also provide automation consulting, spare parts supply, and replacement or reconditioned operators. They can also perform activities such as:

Small Startup: This involves programming the automation system and performing a general wiring check;

Safety Startup: This activity, in compliance with current regulations, allows for testing of properly installed automation systems using appropriate equipment to ensure accurate control of impact forces. This test is necessary to properly prepare the system logbook, which will include the complete analysis and related graphs.