Support

Support for End Users

Our technical support service is designed to meet the needs of all customers, homeowners, businesses, and commercial or industrial facilities. FAAC provides this support via a specialised and widespread assistance network to ensure complete support at every stage: from initial sales, to installation, and ongoing after-sales service.

To maintain the highest standards, we rely on a network of Partners and Specialists: companies that are carefully selected, trained, and certified by FAAC to work with the full range of FAAC products. Distributed across the country, they deliver fast, regulation-compliant solutions while guaranteeing a high level of service quality.

How can I get technical support for my product?

For any technical support needs, please contact your trusted FAAC Partner or Specialist.

Thanks to their certified training and experience, they are the most qualified professionals to assist you with your system's technology and to provide personalised support for sales, installation, maintenance, and repair.

Important: FAAC does not provide direct assistance to private users, but our certified Partners and Specialists are ready to help you.

Which number can I call for assistance or information?

You can call our FAAC yech support number on 071 9663893, the team are available:

Monday to Thursday from 9:00AM to 5:30PM
Friday from 9:00AM to 4:30PM

By calling, you can get information about:

The nearest FAAC Partner or Specialist
Where to source a FAAC Professional to buy or install a system
Complaints or reports

We're here to provide all the support you need.

How long is the warranty on my FAAC products and how does it work?

FAAC products are covered by a warranty, with its duration depending on the specific type of product.

To learn more about the warranty conditions for your system, please contact your trusted FAAC Partner or Specialist. They will provide detailed warranty information and can assist you with installation, service, and repairs.
Rely on them for complete, professional support.

With FAAC, you always have a trusted point of contact.

Are Partners and Specialists part of FAAC Technologies?

No, FAAC Partners and Specialists are not part of the FAAC Technologies Group. They are independent companies, carefully selected, trained, and certified by FAAC to operate on the entire FAAC product range.

Located throughout Ireland, these companies offer sales, installation, technical support, and repair services, always in full compliance with international regulations and with our guidance and support.

Rely on our Partners and Specialists to find the right FAAC solution for your specific needs.

Where can I buy a new FAAC remote control?

If you need an additional remote control for your system, please contact your trusted FAAC Partner or Specialist.

They can not only provide you with the remote control, but also assist you with programming, and are always available for installation and repair support.

With FAAC Partners and Specialists, you benefit from a complete and reliable service.