Support

Support for Installers

FAAC Technical Support Portal

The Portal is reserved for installers and provides practical, efficient solutions for all your needs — from fast, personalised support to training courses and manual consultation. Register or log in to the portal to access all the information and technical support you need, right at your fingertips.

FAAC APP

The FAAC App is designed as a support tool for installers who need access to technical manuals, video tutorials, training course information, and technical assistance at any time. Log in using your credentials from the FAAC Technical Support Portal.

Download Android App Download iOS App

FAAC WHATSAPP COMMUNITY

The FAAC WhatsApp Community is a Premium support tool designed for installers and service technicians working with FAAC solutions. For fast and personalized technical support — even on site — send a chat message, a voice note, or upload a photo, video, or PDF. Our team of experts will reply in just 3 minutes. Click the button below and join by sending “OK” in the chat.

Join the Community

CSA (Service Assistance Centres) are qualified companies, carefully selected, trained, and certified by FAAC to provide maintenance and repair services across the full product range, both under and out of warranty.

CSAs are dedicated exclusively to industry professionals, ensuring fast, highly specialised technical interventions, with competence and reliability tailored to every need.

By choosing a CSA, you’re guaranteed service that meets FAAC’s highest standards, with custom solutions for each installed system.

FAAC CSAs are easy to recognise by their official logo:

How can I get technical assistance?

If you're an installer in need of technical support, you have several options available:

Technical Support Portal: Visit assistenzatecnicafaac.it to access all the information you need, including a live chat with FAAC technicians for real-time answers and immediate support.
FAAC App: Download the free FAAC app available for iOS and Android. You’ll find: Spare parts catalog, Technical manuals, Video tutorials, Training courses, Direct support.
Phone Support: Call 051 6172501 – available Monday to Friday (excluding holidays) from 8:30 AM to 12:30 PM and 1:15 PM to 5:15 PM. Our support team is structured to minimize wait times, and if call volumes are high, you can request a free callback. In addition to real-time assistance, our team can manage on-site service requests and training course bookings.
Technical Support Email: Send your request to sat.italia@faacgroup.com to receive a fast, personalised response. Service hours are Monday to Friday (excluding holidays) from 8:30 AM to 12:30 PM and 1:15 PM to 5:15 PM.

What can I find on assistenzatecnicafaac.it?

On the assistenzatecnicafaac.it portal, you’ll find a wide range of useful resources, including:

Technical manuals and documentation
Detailed resources for the proper installation and operation of FAAC products.
FAQs
Answers to the most frequently asked questions.
Video tutorials
Step-by-step guides for using, installing, and maintaining FAAC products.
Spare parts catalog
Access to product codes and replacement parts you may need.
Repair centers
A directory of authorised FAAC service and repair centers.
Training courses
Information on how to join product training and refresher sessions.
Live chat with technical support
Real-time assistance directly from our experts.

How can I attend a FAAC training course?

Where can I find commercial information about FAAC products?

How can I stay updated on FAAC news and promotions?

What type of technical support services can CSA offer?

Certified Service Assistance Centres (CSAs) are authorised to perform repairs on the entire range of FAAC products. In addition, they provide automation consulting, spare parts supply, and the provision of replacement or refurbished operators.

CSAs can also carry out specialised services such as:

Start-up Small
This includes programming the automation system and performing a general wiring check.
Start-up Safety
A service aligned with current safety regulations, involving impact force testing on a correctly installed automation system using certified measuring instruments.
These tests are essential for the proper drafting of the installation logbook, to which the full analysis and force graphs are attached.

Support for Installers