Support
Support for End Users
Partners & Specialists
Our technical support service is designed to meet the needs of all customers, homeowners, businesses, and commercial or industrial facilities. FAAC provides a specialised and widespread assistance network to ensure complete support at every stage: from initial sales, to installation, and ongoing after-sales service.
To maintain the highest standards, we rely on a network of Partners and Specialists: companies that are carefully selected, trained, and certified by FAAC to work with the full range of FAAC products. Distributed across the country, they deliver fast, regulation-compliant solutions while guaranteeing a high level of service quality.
You can easily identify FAAC Partners and Specialists by their official logo:
Need technical assistance?
Use the map to find the FAAC Partner or Specialist nearest you, or call our toll-free customer service at 800 824466: we’ll guide you to the best solution for your needs.
Find your local contact
Alarmprotector Srl
Via Salvador Allende, 66, 57016 Rosignano Solvay-Castiglioncello LI, Italy
E.S.S. ELETTRIC SISTEM SERVICE S.R.L.
Via Filippo Paladini, 22/24, 93100 Caltanissetta CL, Italy
ELETTRICA SARDEGNA RAPPRESENTANZE SAS
Via Lunigiana, 15/Piano S1, 09122 Cagliari CA, Italy
ELETTRO 90 SNC DI MALETI E MENZANI
Via Antonio Gramsci, 1281/1285, 41054 Marano Sul Panaro MO, Italy
F & F Centro Automazioni di Faccia Roberto
Str. Traversante S. Leonardo, 13, 43122 Parma PR, Italy
GAMMA SAS di Garofoli G. e C.
Via Palmiro Togliatti, 6, 20068 Peschiera Borromeo MI, Italy
LB IMPIANTI SNC di BARBERO E C
Str. del Francese, 141/21, 10156 Area Produttiva Rostia TO, Italy
LS AUTOMAZIONI di Lista Salvatore
Via Santa Maria a Cubito, 177, 80019 Qualiano NA, Italy
OS TECHNO SNC di B. Olivato e C.
Via Emilio Alessandrini, 6, 20063 Cernusco sul Naviglio MI, Italy
SISTEL Centro Automazioni di Faccia Davide
Via Martiri di Cervarolo, 74, 42122 Reggio nell'Emilia RE, Italy
U MATIC di Vinti Pagnotta C snc
Via Aldo Manna, 78, 06132 Sant'Andrea delle Fratte PG, Italy
VERDONE DUE di Verdone Yves Patrick
Viale 25 Aprile, 175/179, 17027 Pietra Ligure SV, Italy
FAQ
Frequently asked questions
For any technical support needs, please contact your trusted FAAC Partner or Specialist.
Thanks to their certified training and experience, they are the most qualified professionals to assist you with your system's technology and to provide personalized support for sales, installation, maintenance, and repair.
Important: FAAC does not provide direct assistance to private users, but our certified Partners and Specialists are ready to help you.
You can call the FAAC toll-free number 800 824466, available:
- Monday to Friday from 8:30 AM to 7:30 PM
- Saturday from 9:00 AM to 1:00 PM
By calling, you can get information about:
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The nearest FAAC Partner or Specialist
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Quotes or product details
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Where to buy or install a system
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Technical assistance and repairs
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Complaints or reports
We're here to provide all the support you need.
FAAC products are covered by a warranty, with its duration depending on the specific type of product.
To learn more about the warranty conditions for your system, please contact your trusted FAAC Partner or Specialist. They will provide detailed warranty information and can assist you with installation, service, and repairs.
Rely on them for complete, professional support.
With FAAC, you always have a trusted point of contact.
No, FAAC Partners and Specialists are not part of the FAAC Technologies Group. They are independent companies, carefully selected, trained, and certified by FAAC to operate on the entire FAAC product range.
Located throughout Italy, these companies offer sales, installation, technical support, and repair services, always in full compliance with international regulations.
Rely on our Partners and Specialists to find the right FAAC solution for your specific needs.
If you need an additional remote control for your system, please contact your trusted FAAC Partner or Specialist.
They can not only provide you with the remote control, but also assist you with programming, and are always available for installation and repair support.
With FAAC Partners and Specialists, you benefit from a complete and reliable service.